Call Centre Agent at Sponge Limited

Sponge Limited, is a leading Mobile-First full service digital marketing agency that delivers outstanding mobile and digital campaigns for some of the biggest brands across Africa.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lagos

Job Description

• Do you like making friends, meeting people, solving problems and impacting knowledge? If you do…we are looking for you..
• We want out-of- the-box thinking and efficient customer service representatives who will be responsible for executing a number of customer-oriented tasks in a call centre environment.
• We want agile candidates who are ready to learn and grow in a dynamic environment.

Responsibilities

• Responding to customer requests, customer inquiries,
• Coordinating product oriented requests,
• Coordinating appointments with customers and determining the most effective resolution to customer issues.

Requirements
Qualification:

• Minimum of OND

Skills:

• Outstanding telephone skills.
• Excellent oral/written communication and interpersonal skills.
• Professional and courteous demeanor.
• Ability to multi-task in a fast-paced, high-volume environment.
• Excellent problem-resolution skills.
• Strong systems skills.
• Ability to use Microsoft office such as Excel and Word.
• Strong organizational skills.
• Must be able to speak one Nigerian language.
• Excellent; on the phone; voice.
• Must be prepared to undergo mandatory training.
• Prior customer service experience would be an added advantage.
• Friendly, warm and easy to work with. An extremely strong team player who can take up leadership roles.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:

Click here to apply online